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Terms & Conditions

All orders accepted by bee yü are subject to these terms and conditions. Any person who places orders for products with bee yü (“Customer”) is bound by these terms and conditions.


The prices of products listed on the web site are current but we may change the price of any product at any time.


Purchases are charged using $NZ


bee yü reserves the right to decline to trade with any company or person. We will fulfil orders to the customer’s requirements, and will not substitute an ordered product for another product unless requested by the customer or the ordered product has been superseded.

Receipt of Goods

The Customer must inspect all products supplied as soon as is reasonably possible after delivery of any of the following:

Any product defect that can be detected on reasonable examination. In this case bee yü shall, at bee yü’s discretion, replace the product or refund the purchase price in accordance with the Warranty condition. The customer must refuse parcels delivered in a damaged condition.

Any shortfall in products delivered. In this case bee yü shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products.

Any delivery of products not in accordance with the order. In this case bee yü shall, at bee yü’s discretion, replace the products or refund the purchase price.

If any of these conditions are met, the customer shall give written notice to bee yü within 7 days of delivery. If the Customer fails to give any such notice, the customer will be deemed to have accepted the relevant order as being delivered in accordance with the customer’s instructions and to have accepted the products as being free from all apparent defects.

The remedies set out above are the customer’s exclusive remedies for non-delivery, late delivery or short delivery of products, apparent defects in ordered products, or delivery of products not in accordance with the order. bee yü shall not be liable for any other losses, consequential or otherwise.


We accept MasterCard and Visa, subject to authorisation. Any subsequent refund of orders paid for by credit card will be made to the relevant credit card account. No other forms of payment are accepted unless by prior approval.

Product and Availability Information

All descriptions and illustrations of the products contained in the bee yü web site or otherwise communicated to the customer are approximate only, and shall not form part of these terms and conditions. We endeavour to ensure information in the web site is correct, but this cannot be guaranteed.

bee yü reserves the right to amend these terms and conditions at any time. bee yü reserves the right to discontinue any product or to change its design at any time. Unless otherwise confirmed, nothing on the web site is to be taken as a representation of the source of origin, manufacture, or production of any products or any part thereof.

Product Application & Warning

As with all skincare products, we recommend performing a patch test first. Apply a small amount of product to skin (preferably on the back of the hand) and wait 24 hours.

Warning: Do not use products containing bee venom if you are allergic to bee stings.

bee yü does not accept any liability for the misuse of any products or for not following any of the product warnings or application instructions.

Order Cancellations

The customer may not cancel orders once accepted by bee yü. Any cancellation (or part cancellation) of an order will only be accepted on bee yü’s consent and the customer must indemnify bee yü in respect of any expense incurred by bee yü relating to the cancellation of any order.

Force Majeure

bee yü will not be in breach of its contract with the Customer for any delay in performing, or failure to perform, its obligations under these terms and conditions if that delay or failure was due to any cause or circumstance beyond bee yü reasonable control or by its inability to procure products required for the performance of its obligations under these terms and conditions. bee yü shall not be held responsible for any delay in the delivery of, or inability to deliver, any orders.

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